I was on a conference call last week with a team of people. During the call, we outlined our steps with the client for an issue that needed to be resolved. The client stated that they will not be able to give us a timeline until they have the requirements from my team. The very next day, I received an e-mail from one of the directors that attended this call. He asked if I had a timeline from the client. I felt like saying, "You were on the same call, were you listening?" I politely reminded him that they need the requirements from us first, so I was going to set up a team meeting to discuss this. I know that people have plenty on their plate nowadays, but sometimes a lot of my work is reporting information that was currently discussed.
Tip of the day: Make sure all meetings are documented and send the notes to the attendees that were present. Even if they fail to read the minutes, you can simply forward the information to them when they ask questions associated with that meeting.
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